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Code of Conduct

At YER, we value the quality of our services. A Service Quality Manager has been specially appointed to ensure the highest quality of all our business processes.

One of the tasks of the Service Quality Manager is to look into an applicant's written complaints. When you as a candidate feel that you have received unfair treatment or incomplete service, the Service Quality Manager will conduct an investigation into the matter. You will be informed of the findings in writing within a month. Complaints handling is reported to Senior Management.

You can help us improve our business processes so we can better service you in the future. Please send your experiences and comments to Frank Stein.

Please enclose all previous correspondence with YER.
On receipt of your comments the following steps will be taken:

  • Confirmation of receipt within 48 hours
  • First findings: within a week
  • Final findings: goal is to report back to you within in month

Your correspondence will be treated confidentially.


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