At YER, we value the quality of our services. A Service Quality
Manager has been specially appointed to ensure the highest quality
of all our business processes.
One of the tasks of the Service Quality Manager is to look into
an applicant's written complaints. When you as a candidate feel
that you have received unfair treatment or incomplete service, the
Service Quality Manager will conduct an investigation into the
matter. You will be informed of the findings in writing within a
month. Complaints handling is reported to Senior Management.
You can help us improve our business processes so we can better
service you in the future. Please send your experiences and
comments to Frank Stein: :##contact person firstname.lastname@example.org?
Please enclose all previous correspondence with YER.
On receipt of your comments the following steps will be taken:
- Confirmation of receipt within 48 hours
- First findings: within a week
- Final findings: goal is to report back to you within in
Your correspondence will be treated confidentially.